HotelEXPERT

HotelEXPERT is installed in leading hotel brands worldwide and addresses virtually al Guest-related and Operations tasking. Its recent release of version 6.1 release 50 expands the software’s reach into a new variant of PMS software, dubbed by MSI as “Actuated PMS”.

Via this module, HotelEXPERT triggers recovery tasks or preference-tasking upon a guest’s return to a hotel, which in turn, may establish stronger customer loyalty.

HotelEXPERT does an extensive job tracking labor, parts and service recovery costs on a service order. While not useful for all hotels, we did this for large hotels that wish to allocate costs and for vacation ownership resorts that need to ultimately bill back owners. Read on to see what tools will work best for your type of hotel.

Rapid Response

No matter how large or small the operation, HotelEXPERT Rapid Response can help any property. Increase response time, auto assign calls to correct departments and  improve department intercommunications just to name a few of the possibilities.

Smart Paging System

With the HotelEXPERT Smartpaging system, all work and guest requests are managed and dispatched to the appropriate department and employees, ensuring faster response times and better service. Designed for multiple device and messaging platforms, HotelEXPERT Smartpaging is scalable to handle multiple device types at the same time.

PM Buddy

With PM Buddy, Engineering Departments can now organize all preventative maintenace work in a single, easy to use database without the arduous work of equipment entry. The simple to use PM Buddy Module saves Engineers time, money and ensures rooms and equipment are always in the best working condition.

ALEC! Reports and Alerts

The HotelEXPERT MOD Log Book centralizes important guest information and any incidents into a single,easily accessible database. Once a MOD Entry is entered, HotelEXPERT will generate a recovery task to ensure a timely response from the appropriate staff member.

HotelEXPERT MOD Log Book

The HotelEXPERT MOD Log Book centralizes important guest information and any incidents into a single,easily accessible database. Once a MOD Entry is entered, HotelEXPERT will generate a recovery task to ensure a timely response from the appropriate staff member.

Contract Manager

Keep ahead with legal documents in HotelEXPERT Contract Manager.By having a centralized view of Contracts, Service Agreements and Insurance certificates keeps organazation down to a minimum. Renewal alerts for insurance or service contracts emailed to management when renewal dats approach provides timely responses when needed.

Guest Call Back

HotelEXPERT stays on top of any guest deficiencies by alerting staff when a guest has registered a call or complaint so corrective action can be taken. With our unque Callback system, Guest Service Agents can record satisfaction and annotate resolution steps taken to resolve an issue prior to the guest’s departure.

HotelEXPERT on iPad

The iPad app provides mobility to the hotel staff with a reliable and convenient way to attend to guest requests, complaints and back-of-house jobs.With the iPad interface,the ability to enter calls and supporting information via iPad makes our clients have a secure sense of true mobility.